[rt-users] Want to stop "RT thinks this is a bounce" messages

[Phil Homewood]

Asheesh Laroia wrote:
> We want to be able to create tickets by emailing queuename at domain.com.  I 
> have succesfully set that up.  We want replies to users to consistently 
> come from bugs at domain.com, so we have the Reply and Comment addresses for 
> all the queues set to that.
> 
> The problem is, then queuename at dyna.org becomes a watcher.  So RT sends 
> itself followup mails, which RT then bounces back to root at localhost with 
> the message "RT think this is a bounce".
> 
> How do we prevent this behavior while keeping the per-queue ticket-filing 
> addresses while unifying the "From RT" address?

$RTAddressRegexp is the option you seek.
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