[rt-users] setting the Due Date upon ticket creation ... REVISITIED

[Ruslan Zakirov]

On 7/27/05, Ennis William McCaffrey <ennis at mail.twcgb.net> wrote:
> RT version 3.4.1
> MySQL version 4.1
> 
> I cannot set the due date of my ticket as explained in the wiki at:
> 
>      http://wiki.bestpractical.com/index.cgi?SetTicketPropertiesViaMail
> 
> Actually, I do not see the Scrip referenced in the RT log at all!
This is impossible, because of error in your scrip, see below.
I can imagine only one thing your scrip never triggers condition.

> 
> Would anybody be able to point me in the right direction?????
> 
> I have set up the scrip in my queue as follows:
> 
> Description: Set Due Date
> Condition:   On Correspond
> Action:      User Defined
> Template:    Global Template: BLANK
> Stage:       Transaction Create
> 
> Custom condition: (I have nothing here)
> 
> Custom action preparation code:
> my $content = $AttachObj->Content;
$AttachObj is not defined!!!

[snip]
-- 
Best regards, Ruslan.