[rt-users] New ticket statuses

[Anne Ramey]

Adding a new status is easy, no rebuild necessary.  I added a tocustomer 
status by changing etc/RT_SiteConfig.pm to
@ActiveStatus = qw(new open stalled) unless @ActiveStatus;
@InactiveStatus = qw(tocustomer resolved rejected deleted) unless 
@InactiveStatus;

and restarting apache.  I imagine changing the existing statuses is a 
bigger deal and requires a rebuild, because the warning:

# WARNING. DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT
# will break horribly.

but I've never done that part.

Anne

Joseph Hammerman wrote:
> Hello RT users list. We have a management request to add two new ticket 
> statuses to the RT default ticket statuses. Research indicates that 
> altering the array at the bottom of the RT-Siteconfig file in rt3/etc 
> will add the statuses after following some procedure to rebuild RT. My 
> manager recommended subscribing to the user list and asking what the 
> recommended procedure is, in order to avoid, as he put it, the sixth 
> circle of the damned where you are running three broken versions of the 
> application on different servers. In light of that it would be brilliant 
> if someone could tell me A) whether RT must be completely rebuilt after 
> this change is made, and B) the actual steps for changing either the 
> names of existing statuses or adding new statuses. Thanks RT-users!
> 
> 
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