[rt-users] Simple Question

[Jonathan Jesse]

I feel silly right now... Can't get the reply on resolved to fire at all
when I go to resolve tickets.

Global Script On Resolve Notfy Requestors

Condition: On Resolve
Action: Notify Requestors
Template: Global Template: Resolved
Stage: TransactionCreate


Which is the default, however my users are not getting notified when a
ticket is resolved.

I feel silly that I can't figure out what is going on.