[rt-users] Simple Question

Jonathan Jesse jjesse at ftpb.com
Thu Jul 28 15:50:11 EDT 2005



On Thu, 2005-07-28 at 15:46 -0400, Jon Daley wrote:
> On Thu, 28 Jul 2005, Jonathan Jesse wrote:
> > I feel silly right now... Can't get the reply on resolved to fire at all
> > when I go to resolve tickets.
> 
>  	Do you have a queue specific scrip that is overriding your global 
> scrip?  My settings look the same, except I have "auto-reply to 
> requestors" rather than "notify requestors".

Didn't have any script in the queue, but changing it to auto-reply
solved the problem.  Though I don't understand why that is different.



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