[rt-users] Simple Question
Jonathan Jesse
jjesse at ftpb.com
Thu Jul 28 15:50:11 EDT 2005
On Thu, 2005-07-28 at 15:46 -0400, Jon Daley wrote:
> On Thu, 28 Jul 2005, Jonathan Jesse wrote:
> > I feel silly right now... Can't get the reply on resolved to fire at all
> > when I go to resolve tickets.
>
> Do you have a queue specific scrip that is overriding your global
> scrip? My settings look the same, except I have "auto-reply to
> requestors" rather than "notify requestors".
Didn't have any script in the queue, but changing it to auto-reply
solved the problem. Though I don't understand why that is different.
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