[rt-users] bad MIME handling HTML emails ?

[Pavel Ruzicka]

Sent to Jesse.

### mail to Jesse ###
Hello,

problematic mail I reported contains sensitive information, so I did
some test mails which acts the same in RT3 web interface (content of
text attachment is offered as quoted instead of mail body in Reply action).

Two are from Outlook Express 6 (Win XP) and one from ThunderBird (Linux)

It seems to me, RT3 have a problem if mail body contains html form and
plain text file is attached.

Thanks a lot
Ruza


Jesse Vincent wrote:
> 
> 
> On Mon, May 30, 2005 at 06:06:09PM +0200, Pavel Ruzicka wrote:
> 
>>Jesse Vincent wrote:
>>
>>
>>>>I have a strange problem probably MIME handling related. Sometimes when
>>>>user creates ticket via email and someone tries to reply to this
>>>>transaction body of requestors email is not included or plain text
>>>>_attachment_ is included instead of body content (quoted) as required.
>>>>It seems like RT has problem handling mails with HTML attachments. May I
>>>>update MIME::Tools ?
>>>>
>>>>RT3.2.2, Perl 5.8.4, MIME::Tools 5.413
>>>>   
>>>>
>>>
>>>We've improved this a lot in RT 3.4. Give 3.4.2 a shot?
>>>
>>>Jesse
> 
> 
> Can you send a sample message to me?

-- 
Pavel Ruzicka, ICZ