I did that, but I guess I missed it... I'll look again... --On Saturday, June 04, 2005 4:02 PM -0400 seph <seph at directionless.org> wrote: >> When an email comes in and creates a ticket, is it possible to have RT >> 3.4 add the CCs as CCs in the ticket or as requestors? > > Read the docs, it's a config file option. > > seph