[rt-users] Re: Adding CCs as requesters on create

[Drew Barnes]

Quoting Jim Archer <jim at archer.net>:

> I found it, thanks Seph.  I added:
>
> Set($ParseNewMessageForTicketCcs , 1);
>
> Set($RTAddressRegexp , '^support-test\@mydomain\.com$');
>
> To the RT_SiteConfig.pm module.  I tried this with and without commenting
> it out in the RT_Config.pm file, but still no luck.  RT3.4 will open the
> ticket, and if I then use RT to look at the full headers, I see
>
> CC: Eric Swidey <eric at trin-it.com>
> Subject: test after comment out
> Date: Sat, 04 Jun 2005 17:50:49 -0400
> To: support-test at mydomain.com
> From: Jim Archer <jim at archer.net>
>
> So the CC is there in the header, but RT does not parse it out.  When
> looking at the ticket, under "People" I see:
>
> Owner: Nobody
> Requestors: jim at archer.net
> Cc:
> AdminCc:
>
>
> Could this be related to the case of the CC in the header created by my
> mail client, or is there something else I am missing?

I hate having to ask this, but you did stop and restart apache after making
those changes, right?

>
> Thanks...
>
> Jim
>
>
>
> --On Saturday, June 04, 2005 4:54 PM -0400 Jim Archer <jim at archer.net>
> wrote:
>
> > I did that, but I guess I missed it...  I'll look again...
> >
> >
> > --On Saturday, June 04, 2005 4:02 PM -0400 seph <seph at directionless.org>
> > wrote:
> >
> >>> When an email comes in and creates a ticket, is it possible to have RT
> >>> 3.4 add the CCs as CCs in the ticket or as requestors?
> >>
> >> Read the docs, it's a config file option.
> >>
> >> seph
>
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