[rt-users] Re: Adding CCs as requesters on create

[Ruslan U. Zakirov]

Jim Archer wrote:
> I found it, thanks Seph.  I added:
> 
> Set($ParseNewMessageForTicketCcs , 1);
AFAIK this option adds Ccs(that are listed in the mail) to the ticket's 
Ccs list(Cc watchers). Please, check it.
Try to add some privileged user to mail Cc list to be shure that this 
feature doesn't fail because of permissions.

> 
> Set($RTAddressRegexp , '^support-test\@mydomain\.com$');
> 
> To the RT_SiteConfig.pm module.  I tried this with and without 
> commenting it out in the RT_Config.pm file, but still no luck.  RT3.4 
> will open the ticket, and if I then use RT to look at the full headers, 
> I see
> 
> CC: Eric Swidey <eric at trin-it.com>
> Subject: test after comment out
> Date: Sat, 04 Jun 2005 17:50:49 -0400
> To: support-test at mydomain.com
> From: Jim Archer <jim at archer.net>
> 
> So the CC is there in the header, but RT does not parse it out.  When 
> looking at the ticket, under "People" I see:
> 
> Owner: Nobody
> Requestors: jim at archer.net
> Cc:
> AdminCc:
> 
> 
> Could this be related to the case of the CC in the header created by my 
> mail client, or is there something else I am missing?
> 
> Thanks...
> 
> Jim
> 
> 
> 
> --On Saturday, June 04, 2005 4:54 PM -0400 Jim Archer <jim at archer.net> 
> wrote:
> 
>> I did that, but I guess I missed it...  I'll look again...
>>
>>
>> --On Saturday, June 04, 2005 4:02 PM -0400 seph <seph at directionless.org>
>> wrote:
>>
>>>> When an email comes in and creates a ticket, is it possible to have RT
>>>> 3.4 add the CCs as CCs in the ticket or as requestors?
>>>
>>>
>>> Read the docs, it's a config file option.
>>>
>>> seph
> 
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>