[rt-users] How to put a comment witout changing status

[Maxime Levasseur]

Hi all,

I've some problems with tickets in the ' new ' status.
Sometimes, my users will have to put a comment in a ' new ' ticket but 
for several reasons,  the ticket status must be the same after the 
comment akcnowledgement.

Off course, before updating the ticket,  they have the possibility to 
change manually the status setting, changed by default to ' open' by 
choosing ' new, unchanged ' )

Is there a way to do it automatically ? In fact I would like the default 
status to be ' unchanged ' instead of  'open' after a comment on a 'new' 
ticket.

I'm using a 3.4.0 release.

Thanks for your help.

Max