[rt-users] Autogenerate report

[Dave Kettmann]

There is a package called rt-crontool and rt-count you can get from: http://www.cs.kent.ac.uk/people/staff/tdb/rt3/

This you can set these tools to run once a week and will give you number of tickets opened and closed. I have not used it yet I am getting ready to install it this week, but it seems very useful. There is also at least one more statistics package on the wiki I think.

Hope that helps,

Dave Kettmann
NetLogic
314-266-4000

> -----Original Message-----
> From: Jared Hanks [mailto:jmhanks1373 at hotmail.com]
> Sent: Wednesday, June 08, 2005 2:57 AM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Autogenerate report
> 
> 
> Is there a way to have a report run with certain criteria at 
> a specific time 
> every day, or week?  I would like to be able to have a report 
> run for a 
> manager listing all outstanding tickets everyday, or at least 
> once a week.  
> Anyone know if this is possible?
> 
> _________________________________________________________________
> Express yourself instantly with MSN Messenger! Download today 
> - it's FREE! 
> http://messenger.msn.click-url.com/go/onm00200471ave/direct/01/
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>