[rt-users] Quick Ticket Creation

[Ruslan U. Zakirov]

Brookes, Iris wrote:
> I'm new to RT and have been trying to understand the various features of
> it. I have a couple of questions and would appreciate any lead/answers
> since I could not find any.
>  
> 1)    What tables do I need to delete (other than tickets and
> transactions) to remove all of my testing on tickets? I do not want to
> rebuild the db since I've written some scrips, templates, custom fields,
> etc....
Tickets, Transactions, Attachments, CustomFieldValues,
you should also delete Ticket role groups, but it's hard to do.

>  
> 2)    How can I get the list under Queue (Quick Ticket Creation) to
> display only the queues that the logged-in user has access to?
SeeQueue right controll this. This is already implemented, check your
rights setup.

>  
> 3)    How can I get the list under Owner to display only users that have
> rights to the selected Queue?
This is also implemented. Check rights.

>  
> Regards,
>  
> Iris Brookes
>  
>  
> 
> 
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