[rt-users] Notify watchers when ticket moved into their queue

[Jérôme Fenal]

2005/6/14, Vicki Stanfield <vicki at progeny.com>:
> Apparently my RT configuration doesn't include notifying the watchers of
> a queue when a ticket is moved into their queue. They are notified when
> a ticket is created in their queue. Are there instructions out there
> somewhere for making RT email watchers when a ticket is moved into their
> queue?

Hi list,

I have create a global scrip as follows:
Description: OnQueueChange
Condition: OnQueueChange
Action: Notify AdminCCs
Template: Global template: Transaction
Stage: Disabled

BTW, I'm not really sure that I should not use a TransactionCreate Stage...

Regards,

J.

-- 
Jérôme Fenal - jfenal AT gmail.com - http://fenal.org/
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