[rt-users] User rights

[Drew Barnes]

Quoting "Brookes, Iris" <Iris.Brookes at tdsecurities.com>:

> It's there.
>
> I've been assigned to install and evaluate RT as a potential helpdesk app. I
> had a number of test tickets and wanted to cleanup the db so I deleted all
> entries from tickets, transactions, attachments, objectcustomfieldvalues,
> cachedgroupmembers tables. I also delete groups where domain like
> 'RT::Ticket-Role'. After removing the records, I no longer have access to the
> Configuration tab. I deleted my groups and queues and rebuild them assigning
> the same rights as before. Doesn't work.

Go to where you untarred the RT package and do
make drop-database
make setup-database

See if that corrects the problems.  You may have munged the rights if you were
deleting out of the database by hand.

DB

ps, don't forget to CC the list on your replies os others can give input.


>
> Iris
>
> -----Original Message-----
> From: Drew Barnes [mailto:barnesaw at ucrwcu.rwc.uc.edu]
> Sent: Tuesday, June 14, 2005 3:33 PM
> To: Brookes, Iris; rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] User rights
>
>
>
>
> Brookes, Iris wrote:
>
> > I have a user account with super user privileges that allowed me to
> > see the Configuration tab when logged on. As of yesterday this was
> > active. Today, when I logged on the Configuration tab is no longer
> > available even though the user rights is set to super user under
> > Global. All rights have been granted to this user account under Groups
> > & Queues.
>
>
> If you are using 3.4.x check for ShowConfigTab rights.  /Elements/Tabs
> checks for that right explicitly.
>
> --
> Drew Barnes
> Applications Analyst
> Raymond Walters College
> University of Cincinnati
>