[rt-users] User rights

[Brookes, Iris]

I found a work around to this problem.....

I deleted the 3 superuser accounts (not root of course) and recreated them assigning superuser rights. All is well. Thanks.

Iris 

-----Original Message-----
From: Brookes, Iris 
Sent: Wednesday, June 15, 2005 10:10 AM
To: 'Andrew.Barnes at uc.edu'
Cc: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] User rights


If I drop the db then I'll loose all of my data (i.e. users, groups, queues, custom fields, templates, scrips, etc.)

I thought there maybe an easier way around this problem. Anymore ideas before I drop the db?

Iris

-----Original Message-----
From: Drew Barnes [mailto:barnesaw at ucrwcu.rwc.uc.edu]
Sent: Tuesday, June 14, 2005 11:30 PM
To: Brookes, Iris
Cc: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] User rights


Quoting "Brookes, Iris" <Iris.Brookes at tdsecurities.com>:

> It's there.
>
> I've been assigned to install and evaluate RT as a potential helpdesk app. I
> had a number of test tickets and wanted to cleanup the db so I deleted all
> entries from tickets, transactions, attachments, objectcustomfieldvalues,
> cachedgroupmembers tables. I also delete groups where domain like
> 'RT::Ticket-Role'. After removing the records, I no longer have access to the
> Configuration tab. I deleted my groups and queues and rebuild them assigning
> the same rights as before. Doesn't work.

Go to where you untarred the RT package and do
make drop-database
make setup-database

See if that corrects the problems.  You may have munged the rights if you were
deleting out of the database by hand.

DB

ps, don't forget to CC the list on your replies os others can give input.


>
> Iris
>
> -----Original Message-----
> From: Drew Barnes [mailto:barnesaw at ucrwcu.rwc.uc.edu]
> Sent: Tuesday, June 14, 2005 3:33 PM
> To: Brookes, Iris; rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] User rights
>
>
>
>
> Brookes, Iris wrote:
>
> > I have a user account with super user privileges that allowed me to
> > see the Configuration tab when logged on. As of yesterday this was
> > active. Today, when I logged on the Configuration tab is no longer
> > available even though the user rights is set to super user under
> > Global. All rights have been granted to this user account under Groups
> > & Queues.
>
>
> If you are using 3.4.x check for ShowConfigTab rights.  /Elements/Tabs
> checks for that right explicitly.
>
> --
> Drew Barnes
> Applications Analyst
> Raymond Walters College
> University of Cincinnati
>