[rt-users] Help, I've forgotten all my perl knowledge

[Rick Russell]

Marc A. Runkel wrote:
> Basically, any request from this email domain, I want the manager to be
> able to view, control, add, and stay in the loop. 

Create a Queue for these tickets, write a script that routes the
tickets to that queue (or route them at creation using command-line
options to RT), and make the manager a queue watcher, and give him
or her privileges on that queue as required.

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