[rt-users] Problems with _Local.pm overlays

[Matt Pounsett]

Following the archived discussion about extending the available  
ticket statuses, I've attempted to modify  @RT::Queue::ACTIVE_STATUS  
and @RT::Queue::INACTIVE_STATUS to add my custom status(es).  The  
instructions I'm using are these
http://marc.theaimsgroup.com/?l=rt-users&m=108206010610834&w=2
and these
http://wiki.bestpractical.com/index.cgi?CustomStatuses

However, I have so far been unable to get the list of ticket statuses  
to change.  Here's what I've done:

Created Queue_Local.pm, with these four lines:
--
@ACTIVE_STATUS = qw(new open stalled testing);
@INACTIVE_STATUS = qw(resolved rejected deleted);
@STATUS = (@ACTIVE_STATUS, @INACTIVE_STATUS);
1;
--

I originally placed it in /usr/local/rt3/local/lib/RT/Queue_Local.pm,  
then restarted the web server to make sure mod_perl didn't cache the  
code (as it can do).  The new status "testing" did not appear when  
trying to add or modify tickets.  So, I've also tried creating files  
at the following paths:
/usr/local/rt3/local/lib/Queue_Local.pm
/usr/local/rt3/local/lib/RT/Queue_Overlay.pm
/usr/local/rt3/lib/RT/Queue_Local.pm

So far, nothing has worked.  Are the instructions I cited above still  
relevant? I know that sometimes the code changes without the  
documentation being updated.  Or, am I just missing something?  This  
seems like it should be fairly simple, so I'm a bit surprised that it  
didn't "just work."

Thanks for any guidance anyone can provide.
    Matt

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