[rt-users] Extract Custom Field and 3.4.2

[Kevin Sonney]

>Hello,

All is working, quick note regarding extracting custom fields.  Make
sure the email is sent as plain text and not HTML.  Damn you Outlook!

Thanks for all the help,

Kevin

>> My template has the following body:
>>
>> testcf|Body|(.*)|
>>
>> With this template, how should I be formatting the email?
>>
>> testcf EnterThisValue
>
>if you have
>
>testcf EnterThisValue
>
>in your email body and want "EnterThisValue" to be entered into testcf,
you need to >specify
>
>testcf|Body|testcf\s(.*)$|
>
>in the template.
>
>Regards, Dirk.