[rt-users] Announcing RT::Extension::ExtractSubjectTagOnTransaction

[Aris Theocharides]

Kevin,

Does this mean that transactions (correspondances) in one RT can show  
up in a ticket on another RT instance?

Is there a way to make such inter-RT-communications recordable as  
comments in the recipient RT (we configure our customer facing RT  
such that clients can't see RT comment transactions). It would be  
ideal for customer support staff to see developer notes in the  
customer facing RT.

Linking RT instances in this way would reduce a great deal of  
overhead when monitoring progress on one RT (watching progress on a  
bug ticket), in order to update another RT (update customer on  
progress).

Thanks in advance for any comments made regarding the above!

-- Aris


On 15/06/2005, at 11:41 PM, Kevin Riggle wrote:

> As explained in the
> README, it is by default configured to look for the tags of other RT
> instances in e-mail and add them to the subject line of the ticket  
> they
> refer to, allowing you to keep tickets synchronized across instances.
> It is also able to extract arbitrary subject tags via two  
> configuration
> directives, so it should be useful to synchronize with other systems,
> such as network monitoring systems, which use e-mail.
>