[rt-users] Comment when ticket transfers queues

[Ruslan U. Zakirov]

Vicki Stanfield wrote:
> I am trying to determine how to get RT to prompt for and add a comment
> to the ticket when it is transferred to another queue. I tried editing
1) RT adds transaction to the ticket that ticket was moved from queue A
to queue B.
2) You can't force user to add comment whe he moves ticket to another
queue. Learn your users explain thier movement.
3) You can notify queue and/or ticket watchers that ticket was moved.

What exactly do you want to do?


> the Global OnQueueChange scrip, but I haven't gotten it right. I tried
> to change it from Notify AdminCCs to Notify Watchers and from Global
> template: Transaction to Global template: Correspondence or Global
> template: Admin Comment. Neither worked. Do I need to create a custom
> template? I am new to all of this scrip stuff, but I appreciate the
> power it gives RT. Now I just need to understand it better. Thanks for
> your time and consideration.
> 
> Vicki
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