[rt-users] Message not recorded

[Chris Simiskey]

I have seen a similar problem with my RT installation running 2.0.15.
What we have been able to deduce in these situations is that the ticket
was created with one e-mail address and then the person uses a different
address to try and add correspondence. For example, if I have a mailbox
which has a reply-to address different from what the mailbox's actual
address is, then I would get the permission denied (assuming the ticket
gets created with the main address, not the reply-to address. 


-Chris S. 

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Phil
Homewood
Sent: Monday, June 20, 2005 4:29 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Message not recorded



eshah khaled wrote:
> The problem begins here when the sender try to reply to mine, he gets 
> his message returnedwith an error :
> Message not recorded
> Permission Denied

Sounds like the appropriate group/user doesn't have the ReplyToTicket
right.

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