[rt-users] Bug in Query Builder??

[Andrew Xenides]

yeh, that has happened to me from time to time. 
 
i just delete everything and start over. i beleive it only happens when  you
are deleteing the last thing and adding at the same time.
 

Andrew Xenides
System Administrator
EscapeNet 
465 South Road
Keswick SA 5035
T: (08) 8292 5200
F: (08) 8292 5299
E: andrew at staff.esc.net.au
W: http://www.esc.net.au

 


  _____  

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Adrian Carter
Sent: Tuesday, 21 June 2005 3:43 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Bug in Query Builder??


I've discovered an error when using Query Builder. I can also reproduce it
(on two of my RT installs)
 
Got to "Tickets" on the LHS of RT

 
If I then type something into any of the add criteria fields before
selecting all of the contents of the Query window (the standard 'new ticket
search' to delete it then i get this:

If I try and delete just the bottom two entries (the AND Status = 'new' AND
Owner = 'Nobody') it works fine. If I try and delete ALL the contents of the
query window (Queue = "XXX" AND Status = 'new' AND Owner = 'Nobody') it the
reports the following error:

 

System error

error: 	 Can't locate object method "removeChild" via package "root"
(perhaps you forgot to load "root"?) at
/opt/rt3/share/html/Search/Build.html line 432.
	
context: 	 
... 	 
	
428: 	 }	
429: 	 }	
430: 	 elsif ( $ARGS{"DeleteClause"} ) {	
431: 	 if (@current_values) {	
432: 	 $_->getParent()->removeChild($_) for @current_values;	
433: 	 }	
434: 	 else {	
435: 	 push( @actions, [ loc("error: nothing to delete"), -1 ] );	
436: 	 }	
... 	 
	
code stack: 	 /opt/rt3/share/html/Search/Build.html:432
/opt/rt3/share/html/autohandler:215
	

If I just try and delete everything in the Query window with nothing in any
of the "Add Criteria" fields, its works fine.

Any ideas??




-- 

Adrian Carter

Technical Manager

Leading Edge Internet



Web	  http://www.lei.net.au http://support.lei.net.au

Direct    +61 2 6163 6162  Support 1 300 662 415

E-mail    cartera at lei.net.au

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