[rt-users] adding new users

[Labonte, Phil]

Yes you can use fetchmail. Is you do a search in the archives you will
find lot's of examples on how to do this.

Or if you do a google search on fetchmail and exchange (or imap) there
will be examples on how to do this.

 

But for what it is worth:

You create a .fetchmailrc file in the users home directory that will be
checking the email

And to use this with exchange I think you would enter this in the
.fetchmailrc file:

 

poll mail.server.ca with proto IMAP timeout 200 user 'rttest at server.ca'
password 'tar12345' is 'rt at localhost' here

 

My syntax might be off

 

Then then add this to your rc.local file:

fetchmail -daemon 120  (where 120 is the number of seconds delay between
each check of the server for email)

 

Phil

 

  _____  

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Maciak,
TJ
Sent: Tuesday, June 21, 2005 2:35 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] adding new users

 

Is there any instructions or tips on how to add a bunch (100-1000) of
non-priviledged users to RT?

 

I know I read that customers can send mail to RT and create a ticket but
is there a mechanism where it can grab mail from an exchange mailbox and
then process that as a ticket?  for example all mail that goes to
support at domain.com should be sent to the support queue.

 

T.J. Maciak


Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713

F: (616)456-3448

 

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