[rt-users] Autoreply to CCs ??

[Jim Archer]

Hi Rick and thanks very much. Comments below.

--On Thursday, June 23, 2005 10:02 AM -0500 Rick Russell <rickr at rice.edu> 
wrote:

> Jim Archer wrote:
>
>> It seems that it would be desirable to auto reply to the CCs
>
> Yep, we do that. We use a template with slightly different wording,
> like so:
>
>   username at rice.edu contacted the Rice IT Help Desk
>   with a request for help. They asked us to notify you.
>
> etc.

Good idea, I had not thought of that, thanks!

>> Is there a way to configure the autoreply script to reply
>> to CCs in addition to the email listed in the TO: header?
>
> I just used Notify, not Autoreply.
>
>   On Create
>   Notify Ccs
>   with template Autoreply CC Only

I don't understand.  Do you mean to use the notify script in addition to 
the autoreply script?