[rt-users] fetchmail

[Maciak, TJ]

Ok thanks that is helpful for the aliases part!  so I have placed:

rt: "|/etc/smrsh/rt-mailgate --queue 'Solutions Queue' --action correspond
--url http://helpdesk/rt/"
rt-comment: "|/opt/rt3/bin/rt-mailgate --queue general --action comment
--url http://helpdesk/rt/" 

I placed the /etc/smrsh/rt-mailgate as stated for Redhat Distros (checked
the directory and the rt-mailgate was already there)
into the /etc/aliases file as I read in the documentation.

I then send a test message to each queue, 

echo 'hello1018' | mail -s "Test subject" rt-comment

And

echo 'hello1015' | mail -s "Test subject" rt


If I do it to some other user, I get an error in my root mailbox (saying
user is not known) so I know the mail part is working.
After I send the test messages, I do not get any error or informational
messages in /opt/rt3/var/log/rt.log nor /var/log/messages
Yet the tickets are not created.  I also restarted apache as stated in the
documentation.

T.J. Maciak

Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448



-----Original Message-----
From: Rainer Duffner [mailto:rainer at ultra-secure.de] 
Sent: Wednesday, June 29, 2005 9:54 AM
To: Maciak, TJ
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] fetchmail

Maciak, TJ wrote:

> I am running RT as root and do not have a user on my Fedora Core 3 
> system called "RT".
>  
> If I run fetchmail to process email that it grabs from an exchange 
> server and place into a specified queue do I need to create a 
> rt at localhost <mailto:rt at localhost> (on the rt server) user or can I 
> just place the .fetchmailrc file into the /root directory?
>  
> Also does anybody have some tips on how/where to enter the aliases for
> rt: and rt-comment:  ?
> this is in reference to the archive list on fetchmail at 
> http://lists.bestpractical.com/pipermail/rt-users/2005-April/030786.ht
> ml
>  



You might want to go to wiki.bestpractical.com and search for "fetchmail".
The setup discribed in the article works very well.



Rainer
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