[rt-users] Re: Ticket Escalation without Updated field being updated

[Mattias Nordstrom]

Mattias Nordstrom wrote:
> I made the change. This doesn't record the change in history which is a 
> good thing and solves one problem. The Updated date is updated however.

Ok, I tweaked UntouchedInHours.pm to use the ticket history instead of 
Updated. If anyone wants a copy of my modification feel free to mail me.

-- 
Mattias Nordstrom
CTO
Oy Realnode Ab

nordstrom at realnode.com
www.realnode.com