[rt-users] Requestors field is sometimes empty

[Duncan Hutty]

I'm in the latter stages of preparing RT-3.4.1 for deployment. RT is 
receiving and creating tickets from mail messages, but I noticed that 
requestors were not receiving replies, which should be default behaviour 
and is unchanged.

The log (for scrip#6: On Correspond Notify Requestors and Ccs with 
template Correspondence) says: 'No recipients found. Not sending.'

So I started to poke around and see what I could find.

In the 'RT at a glance' page's 'Quick search' I can click on the queue 
name and there is *no value* in the Requestors field. However, if bring 
up the ticket itself, the Requestors field *has* a value.


-- 
Duncan Hutty
System Administrator, ECE
Carnegie Mellon University

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