[rt-users] RT3.4.1 Custom fields

[steverieger]

If you are asking about custom fields based on selections, no it is not
available as of yet, but you can create a queue called printers and create a
drop down custom field with various entries such as ink, toner, power,
alignment etc....


On 3/3/05 8:04 AM, "Drew Barnes" <barnesaw at ucrwcu.rwc.uc.edu> wrote:

> We use 2 queues as a result.  A printers queue with those custom fields,
> and a netops queue which covers everything else.  In both cases, the CF
> is called ProblemType.
> 
> Custom field in printers has
> Toner
> Fuser
> Maintenance Kit
> Rollers
> 
> Custom field in netops contains
> Hardware
> Software
> Upgrade
> PEBKAC
> 
> Maybe you could also try something like this?
> 
> DB
> 
> 
> Ian Norton wrote:
> 
>> Hi All,
>> 
>> Our student helpdesk service take calls on a number of different issues
>> and I'm currently trying to convert them to using RT from an Access
>> database (sic).
>> 
>> My stumbling block is that we want to set a number of custom fields
>> based on the type of query.  For example, if they take a call
>> regarding a faulty printer, we need RT to then present another custom
>> field so that we can describe the printer fault.
>> 
>> I.E.
>> 
>> Class of report: Printer fault
>> Printer fault  : Paper jam / toner low / out of paper / it's on fire!
>> 
>> We only want to see the printer fault custom fields for printer
>> faults.  Equally, we want other groupings with subsequent options
>> along these lines.
>> 
>> Is anyone doing this or something similar?  I could do this with a
>> seperate web page, but I'm wondering if this is this the "Right
>> way(tm)" to do it, or is there a better and more suitable way?
>> 
>> Thanks for a great product Jesse!
>> 
>> Version information is:
>> RT 3.4.1
>> PostgreSQL 7.4.7.
>> Fedora Core 3
>> 
>> Regards, Ian.
>> -- 
>> Ian Norton
>> Mail & Systems Support
>> Lancaster University
>> http://www.lancs.ac.uk/
>> 
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>> 
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>> training at bestpractical.com for details.
>> 
>> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> 
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> 
> RT Administrator and Developer training is coming to your town soon! (Boston,
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> 
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