[rt-users] No recipients found and erroneously blank actor fields

[Duncan Hutty]

On 03/04/2005 03:49 PM, Stephen Turner wrote:
> 1. The requestor is the same person as the one doing the update and 
> $NotifyActor is set to 0 in the config.
Thought of that. I verified the same behaviour with other users.

> 2. There are no scrips configured to send mail to the requestor for a 
> correspondence.

Default scrips, including "On Correspond Notify Requestors and Ccs with 
template Correspondence"

I have done a little more tracking.
When new accounts are generated as a response to incoming email, the new 
username in RT is the email address of the requestor. The email address 
of the new account is left blank, even if the new account is generated 
from an email.

When I manually completetd the email address field, I found that an 
outgoing message was generated. woo!

However this raises 2 questions:

1. As an actor replies to a ticket's requestor, should the section 'This 
message will be sent to' have usernames or email addresses?

and more importantly:

2. Is there a config setting to allow the email address field for a new 
account to be generated from the (correctly parsed) email address of the 
requestor's message? Or should I customise RT using the ordinary overlay 
method? If so, then where should I start?

-- 
Duncan Hutty
System Administrator, ECE
Carnegie Mellon University

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