[rt-users] Dealing with people who send email to HelpdeskandCCothers

[Jesse Vincent]

> those people who did.  And unless I misunderstand what you say in that
> last graf, that won't help either, because the reply will go to the
> same ticket *anyway*.  It's *still* a training issue, there, although,
> admittedly, "change the addressee" is much easier to teach than "delete
> this hidden header".

When you're sending To: ticket-2345 at example.com, it's obvious that
you're appending to ticket 2345.  Very few MTAs will even let you edit
an in-reply-to header.