[rt-users] Problem with rt-escalate script

[Viren Patel]

> On Sun, 6 Mar 2005 11:56:21 -0600 (CST), Viren Patel
> <virenp at mail.utexas.edu> wrote:
>> Hello. I am running RT 3.2.2 on a FreeBSD 5.3 server
>> with
>> Apache 1.3.33 and Perl 5.8.6. The RT/Apache/Perl was
>> installed from ports.  Everything is working fine. Now I
>> am trying to install an escalation script from
>>
>>    http://www.cs.kent.ac.uk/people/staff/tdb/rt3/
>>
>> The script does escalate priorities but generates the
>> following messages:
>>
>> [Sun Mar  6 17:50:44 2005] [err]:
>> RT::Action::EscalatePriority=HASH(0x9179674) was created
>> without a CurrentUser
>> 1 (/usr/local/rt3/lib/RT/Base.pm:80)
>>
>> I tried running the script as normal user and as root,
>> but
>> with same results. Any ideas on what is causing this and
>> how I can fix it? Should I be contacting the author
>> directly since this is a modified script from what is
>> available on RT site? TIA.
>
>
> Did you change the lib path in the script to one
> appropriate for your
> RT install?
>
> --
> Andy Harrison
>

Yes, and double checked too :-)

Viren