[rt-users] RE: Another smrsh/rt-mailgate EX_TEMPFAIL problem

[Brian W. Spolarich]

Brian W. Spolarich wrote:
>   This seems to be a perennial problem.  I see lots of
> discussion, but few answers.  Presumably folks have gotten
> this to work.
 
> Mar  4 12:51:23 ws1 sendmail[12199]: j24HpNnY012198:
> to="|rt-mailgate --queue rfpo-support --action correspond
> --debug --url https://72.3.146.198/rt/",
> ctladdr=<rfpo-support at ws1.uscar.org> (8/0), delay=00:00:00,
> xdelay=00:00:00, mailer=prog, pri=30544, dsn=4.0.0,
> stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL

  Turns out in my case that I was having this problem:

501 Protocol scheme 'https' is not supported (Crypt::SSLeay not
installed) This is /etc/smrsh/rt-mailgate exiting because of an
undefined server error at /etc/smrsh/rt-mailgate line 147, <> chunk 1.
"|/etc/smrsh/rt-mailgate --queue rfpo-support --action correspond
--debug --url https://72.3.146.198/rt/"... Deferred: prog mailer
(/usr/sbin/smrsh) exited with EX_TEMPFAIL
Warning: message still undelivered after 4 hours Will keep trying until
message is 5 days old

  Installing Crypt::SSLeay fixed the problem.

  I didn't see this in any of the logging I turned on, as apaprently
rt-mailgate doesn't use any of the logging options that one specifies in
RT_SiteConfig.pm.

  -bws