[rt-users] Fake entries in the history

[Andy Harrison]

On Mon, 07 Mar 2005 17:21:49 +0100, Robert Fekete
<frobert at analogic-computers.com> wrote:
>  Hi, 
>  
>  We have just recently started to use RT (3.0.12), and have a some queues
> with a number of custom fields.
>  When updating tickets from these queues, I have noticed that occassionally
> fake entries are produced in the history. It seems that sometimes the system
> thinks that the user has deleted a value and then added the same again
> (which did not happen). Has anyone else experienced anything similar? Can
> this accidentally result in data loss?


Sometimes modifications are done by removing the old value and
inserting the new value.

-- 
Andy Harrison