[rt-users] Comments change status from 'new' to 'open'

[Raed El - Hames]

John;

Create new script with On Comment as condition and user defined action :

if ($self->TicketObj->Status() eq 'new' ) {
    $self->TicketObj->SetStatus('acknowledg');
    return 1;
}
return undef;

Regards;

Roy
----- Original Message ----- 
From: "John Giles" <john at trdlnk.com>
To: <rt-users at lists.bestpractical.com>
Sent: Wednesday, March 09, 2005 7:11 PM
Subject: [rt-users] Comments change status from 'new' to 'open'




RT 3.2.2
Mandrake 10.1
Mysql 4

When I make a comment on a ticket, it automatically changes the
status from 'new' to 'open'.  I love this functionality but I
want comments to change the status from 'new' to my new status
called 'acknowledg'.

I did install the OpenTicket scrip action from RT v2.0 long ago.
I have included all of my scrips below as I'm not sure where
the OpenTicket scrip is defined:

On Correspond Notify AdminCcs with template Admin Correspondence
On Comment Notify AdminCcs as Comment with template Admin Comment
On Status Change Notify Owner as Comment with template Status Change
On Create Autoreply To Requestors with template Autoreply
On Create Notify AdminCcs with template Transaction
On Resolve Notify Owner with template Resolved
On Comment Notify Other Recipients as Comment with template Correspondence
On Correspond Notify Other Recipients with template Correspondence
On Correspond Notify Requestors and Ccs as Comment with template
Correspondence
On Owner Change Notify Owner as Comment with template Owner Change - Self
On Owner Change Notify Requestors and Ccs with template Owner Change -
Global
On Status Change Notify Requestors and Ccs with template Status Change

Has anyone else done this...

TIA
John Giles
john at trdlnk.com
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