[rt-users] mail gate setup

[Jay R. Ashworth]

On Thu, Mar 10, 2005 at 07:56:40AM -0600, Russell Mosemann wrote:
> On Wed, 9 Mar 2005 jimr at psi.edu wrote:
> > >From looking at the doc's it seems like I need to have a seperate account
> > on the POP server for rt itself, and 1 for each queue. Queue name =
> > questions for example, so I need to have 2 accounts on the POP server, one
> > for rt, one for questions.
> 
> The only account you need is for rt.  It is the main or general account
> for the whole package.  You only need accounts for queues if you want to
> give out that address to users so that they can send a question directly
> to the most appropriate queue (or you are hosting queues for multiple
> departments or something).
> 
> If you only have the rt email address, email will go into the General
> queue.  You can move the message to another queue, and when the user
> responds with the ticket number in the subject, rt will find the ticket no
> matter queue it is in.  So, you could do everything with one account.

Does the mailgate find the General queue by *name*?  Cause I renamed
mine...

Cheers,
-- jra
-- 
Jay R. Ashworth                                                jra at baylink.com
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