[rt-users] multiple scrip actions

[Duncan Hutty]

I want to enable my users to send a canned response to certain request 
types but without the needing all the functionality of RTFM. So I have a 
custom ticket field, Formletter, and a scrip which fires when that field 
becomes the required value, sending the required content to the requestor.

Description: Send PasswordResponse
Condition: User Defined
Custom condition: return undef unless 
($self->TicketObj->FirstCustomFieldValue('Formletter') =~ 
/ForgottenPassword/);
Action: Notify Requestors
Template: ForgottenPasswordReponse

It works nicely.
I would like the scrip to close the ticket at the same time. Therefore I 
need to change to a Custom Action and use 
$self-TicketObj->setStatus(Status=>'resolved');
But it raises a couple of questions:
I assume that I would have to change the Action field, above, in order 
to 'User Defined' to actually get my custom action to fire. How do I get 
a custom action to notify requestors as well? Or should I just use 2 
scrips with the same condition?

-- 
Duncan Hutty
System Administrator, ECE
Carnegie Mellon University

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