[rt-users] Problem with creating ticket

Alex Vandiver alexmv at bestpractical.com
Tue Mar 15 09:58:16 EST 2005


On Tue, 2005-03-15 at 08:38 -0500, Todd Chapman wrote:
> Did you modify Web.pm? 1105 has some syntax errors. What version of RT?
Actually, there are no syntax errors there -- that line is as it appears
in the repository.  The problem is most probably:

On Tue, Mar 15, 2005 at 03:42:32PM +0300, Krasavin Andrey wrote:
> code stack:  	/usr/lib/rt/RT/Interface/Web.pm:1103
> /usr/lib/rt/RT/Interface/Web.pm:1092
> /var/www/html/rt/local/html/Callbacks/CustomFields/Ticket/Display.html/BeforeDisplay:3
  ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> /var/www/html/rt/Elements/Callback:70
> /var/www/html/rt/Ticket/Display.html:149
> /var/www/html/rt/Ticket/Create.html:289
> /var/www/html/rt/autohandler:215

..that is, you have a custom callback installed locally.  It is calling
into the RT API incorrectly.  Fix that file, and you'll fix your
problem.
 - Alex



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