[rt-users] No recipients found

[S. Locke Murray]

Mar 15 17:03:56 sys-server RT: <rt-3.4.1-12-210-4.2.24829255214239 at DockPoint> #12/210 - Scrip 4  (/usr/local/share/rt3/lib/RT/Action/SendEmail.pm:235)
Mar 15 17:03:56 sys-server RT: <rt-3.4.1-12-210-4.2.24829255214239 at DockPoint> No recipients found. Not sending.  ( /usr/local/share/rt3/lib/RT/Action/SendEmail.pm:247)

I receive an error message similar to this, trying to use rt-crontool to send timed notifications of unresolved tickets.  I also receive this message when attempting to make an "OnCreate, Notify Owner" scrip, though the error is slightly different in each case.  What am I doing wrong?

The command & template for the crontool job follows:

/usr/local/share/rt3/bin/rt-crontool --search RT::Search::FromSQL --search-arg "Status != 'resolved'" --action RT::Action::RecordComment --template 'UnsolvedTicket'


------------------Template------------------

Subject: {$Ticket->id} unresolved!
RT-Send-Cc: s.locke at dockpoint.net

The ticket {$Ticket->id} is still unresolved.  Get busy.