[rt-users] Problem with creating ticket

[Alex Vandiver]

On Tue, 2005-03-15 at 18:10 +0300, Krasavin Andrey wrote:
> On Tue, Mar 15, 2005 at 09:58:16AM -0500, Alex Vandiver wrote:
> 
> > > /var/www/html/rt/local/html/Callbacks/CustomFields/Ticket/Display.html/BeforeDisplay:3
> >   ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> 
> > ..that is, you have a custom callback installed locally.  It is calling
> > into the RT API incorrectly.  Fix that file, and you'll fix your
> > problem.
> >  - Alex
> 
> Can you help me how can i fix this file?

You should talk to whoever wrote the file, and get them to fix it.  You
can try posting it to the mailing list and seeing if anyone is nice
enough to debug it for you.  Or you can delete the file, if you don't
need whatever functionality it is trying to offer.
 - Alex