[rt-users] Scrip Transaction on CustomField change, no email in database

[Hermanns, Horst]

Hi all,

after upgrade to RT 3.2.3 (Apache2, mod_perl2, MySQL 4.0.21-4, perl-5.8.5-3.2) we got a problem with scrip "On Transaction notify ...".

When a ticket field like 'Status' is changed, everything works fine.

When a CustomField is changed, a email without body is send and the email is not recorded in the history. In the logfile we got following error:

Mar 16 14:42:17 ddatli0s RT: <rt-3.2.3-5437-66660-18.0.537824109146285 at dawi.detemobil.de>  #5437/66660 - Scrip 18  (/www/htdocs/it322/administration/rt3/lib/RT/Action/SendEmail.pm:235)
Mar 16 14:42:17 ddatli0s RT: Scrip IsApplicable 18 died. - $/ as given is currently unsupported at /usr/lib/perl5/site_perl/5.8.5/MIME/Decoder/NBit.pm line 140  

Stack:   [/usr/lib/perl5/5.8.5/Carp.pm:201]   [/usr/lib/perl5/site_perl/5.8.5/IO/ScalarArray.pm:350]   [/usr/lib/perl5/site_perl/5.8.5/MIME/Decoder/NBit.pm:140]   [/usr/lib/perl5/site_perl/5.8.5/MIME/Decoder.pm:263]   [/usr/lib/perl5/site_perl/5.8.5/MIME/Entity.pm:1856]   [/usr/lib/perl5/site_perl/5.8.5/MIME/Entity.pm:1830]   [blib/lib/Mail/Internet.pm (autosplit into blib/lib/auto/Mail/Internet/send.al):653]   [/www/htdocs/it322/administration/rt3/lib/RT/Action/SendEmail.pm:279]   [/www/htdocs/it322/administration/rt3/lib/RT/Action/SendEmail.pm:102]   [/www/htdocs/it322/administration/rt3/lib/RT/ScripAction_Overlay.pm:225]   [/www/htdocs/it322/administration/rt3/lib/RT/Scrip_Overlay.pm:500]   [/www/htdocs/it322/administration/rt3/lib/RT/Scrips_Overlay.pm:188]   [/www/htdocs/it322/administration/rt3/lib/RT/Transaction_Overlay.pm:154]


Any help would be greatly appreciated.

Thanks,
Horst