[rt-users] Is there a way to watch for updates to tickets ?

[Jay R. Ashworth]

On Tue, Mar 15, 2005 at 09:05:05PM -0600, Russell Mosemann wrote:
> On Wed, 16 Mar 2005, Rainer Duffner wrote:
> > is there a way to watch for updates to tickets by customers (or other 
> > support staff).
> 
> I don't care for any more email in my mailbox, and I would just like to
> look at the list of tickets I own to see which ones I should check
> next.  When a ticket depends on the action of someone else (e.g., I just
> replied to the ticket and I'm waiting for the user to respond), I set the
> status to stalled.  When the user responds, the ticket will be opened,
> again.
> 
> I hacked "tickets I own..." to display stalled as well as open and new
> tickets.  I also hacked the display so that "new" is displayed in blue and
> "open" is displayed in green so that it is easier to see tickets that have
> been opened, again, at a glance.

And stalled, perhaps, as red?

That sounds like a useful patch for the mainline, actually, Russell;
have you submitted it?

Cheers,
-- jra
-- 
Jay R. Ashworth                                                jra at baylink.com
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