[rt-users] Re: CC added via email that follows ticket until resolution

[Beno Chapman]

I looked at the config.pm file and found no mention of it.

On Mar 17, 2005, at 7:48 AM, seph wrote:

>> Is there a way of attaching a cc,
>> through email, at any point during the life-span of the ticket and
>> have the new cc follow the ticket for each transaction, except
>> comments.
>
> It's been awhile since I used rt2, but i'm pretty sure there's a
> config options for it. read the config file.
>
> seph
>
Beno Chapman
  System Administrator
  Information Technology
  WGBH Educational Foundation