AW: [rt-users] RT sending blank email bodies

[Hermanns, Horst]

Hi Jonathan,

we got the same problem with changing (only) a CustomField and scrip "On
Transaction notify ...".

(RT 3.2.3, Apache2, mod_perl2, MySQL 4.0.21-4, perl-5.8.5-3.2)

When a CustomField is changed, a email without body is send and the email is
not recorded in the history. In the logfile we got following error:
Mar 16 14:42:17 ddatli0s RT:
<rt-3.2.3-5437-66660-18.0.537824109146285 at dawi.detemobil.de> #5437/66660 -
Scrip 18
(/www/htdocs/it322/administration/rt3/lib/RT/Action/SendEmail.pm:235)
Mar 16 14:42:17 ddatli0s RT: Scrip IsApplicable 18 died. - $/ as given is
currently unsupported at /usr/lib/perl5/site_perl/5.8.5/MIME/Decoder/NBit.pm
line 140 
Stack: [/usr/lib/perl5/5.8.5/Carp.pm:201]
[/usr/lib/perl5/site_perl/5.8.5/IO/ScalarArray.pm:350]
[/usr/lib/perl5/site_perl/5.8.5/MIME/Decoder/NBit.pm:140]
[/usr/lib/perl5/site_perl/5.8.5/MIME/Decoder.pm:263]
[/usr/lib/perl5/site_perl/5.8.5/MIME/Entity.pm:1856]
[/usr/lib/perl5/site_perl/5.8.5/MIME/Entity.pm:1830]
[blib/lib/Mail/Internet.pm (autosplit into
blib/lib/auto/Mail/Internet/send.al):653]
[/www/htdocs/it322/administration/rt3/lib/RT/Action/SendEmail.pm:279]
[/www/htdocs/it322/administration/rt3/lib/RT/Action/SendEmail.pm:102]
[/www/htdocs/it322/administration/rt3/lib/RT/ScripAction_Overlay.pm:225]
[/www/htdocs/it322/administration/rt3/lib/RT/Scrip_Overlay.pm:500]
[/www/htdocs/it322/administration/rt3/lib/RT/Scrips_Overlay.pm:188]
[/www/htdocs/it322/administration/rt3/lib/RT/Transaction_Overlay.pm:154]

Regards,
Horst

-----Ursprüngliche Nachricht-----
Von: Jonathan Reeder [mailto:jreeder at minutemenu.com] 
Gesendet: Donnerstag, 17. März 2005 18:02
An: rt-users at lists.bestpractical.com
Betreff: [rt-users] RT sending blank email bodies


I have probably 2 or 3 Requestors a week who report that all correspondences
they receive from RT are blank.  Apparently the emails have subjects, but
the bodies are completely empty.  Unfortunately, I can't reproduce this
problem, and until I had heard it from several users, I just wrote it off.
I know that this could just as easily be a problem with my MTA as with RT,
but since I only hear the complaint regarding messages sent via RT, I
figured I'd ask if anyone else has ever experienced reports of this type of
behavior.

Also, if anyone has any tips for me in terms of debugging this thing or
attempting to reproduce it, they would be greatly appreciated.

Thanks,

Jonathan Reeder