[rt-users] Advanced Query: Total of Time Worked
CyberPro Support
support at cyberpro.com.au
Mon Mar 21 19:16:59 EST 2005
Hi all,
When running an advanced query, I can add the "time worked" column.
In advanced, I use:
Status = 'resolved' AND Queue = 'Help' AND TimeWorked > 1
' <b><a href="/Ticket/Display.html?id=__id__">__id__</a></b>/TITLE:#',
'<b><a
href="/Ticket/Display.html?id=__id__">__Subject__</a></b>/TITLE:Subject',
'__Status__',
'__QueueName__',
'__OwnerName__',
'',
'<small>__Requestors__</small>',
'<small>__CreatedRelative__</small>',
'<small>__TimeWorked__</small>'
Is there a query keyword that would give a total or would this require a
template patch?
tia, Ian
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