[rt-users] Sub Queues

[Jeremy Baumgartner]

We've implemented sub-queue functionality using queue-specific custom
fields.  We called ours areas, keeping with an old RT-ism.  It's
searchable just like any other custom field, but we've added some other
hacks so that everyone can view the different areas and know what queue
they're related to.

On Mon, 2005-03-21 at 16:32 -0600, Ennis William McCaffrey wrote:
> Thanks for the help with my issue on Friday, RT is now happy again!
> 
> 
> I have two questions regarding sub-queues:
> 
> 1. does RT support them?
> 2. and if so how do you use them?
> 
> I would like to see a hierachy in the queue structure, such as
> 
> Queue
> -----
> 
> "PM Work" (the first level queue)
>    "Larry's work load" (sub-queue of "PM Work" queue)
>    "Bob's work load" (again, a sub-queue of "PM Work" queue)
>    
>    ...
> 
> 
> Does anyone have an idea of how to implement this queue architecture?
> 
> 
>   
> Ennis McCaffrey
> 
> Time Warner Cable
> Digital Network Engineer
> 
> 1001 West Kennedy Avenue
> PO Box 145
> Kimberly, WI 54136
> 
> (920) 831-9220 Office
> (920) 378-0416 Cell
> 
> Ennis at Mail.TWCGB.NET
> 
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