[rt-users] Broken links to tickets

[Joseph_Micciche at Progressive.com]

Hi Doug, I just upgraded from 3.0.7_01 to 3.2.3 this weekend - while
versions aren't the same, the process should be and here's what worked for
me.

I copied off RT_SiteConfig.pm and httpd.conf for safekeeping.

> Stop Web Server

Yes.

> mv /otp/rt3 /opt/rt3.0.10

No. The upgrade simply builds new binaries so leave your tree in place
(that will leave all of your callbacks, customizations, etc in place
*after* the upgrade). At most, cp your existing RT tree off somewhere else
for safekeeping.

> rt-3.4.1/make install

Nope, you're upgrading not installing. From wherever you unpacked 3.4.1:

./configure --prefix=/path-to/rt --with-db-type=<dbtype>
--with-web-user=<user> --with-web-group=<group>

(I don't even know if this is required for an upgrade, no-one answered when
I asked, but it seemed to work for me.)

Then I ran test-dependencies script in the upgrade package, and built any
updated dependencies.

>rt-3.4.1/make upgrade

Yep.

Then apply the db changes per the result of the make upgrade.

>Start Web Server.

Yep.

Joe Micciche
Progressive Insurance