[rt-users] Suggestion regarding tickets created by the "Out of Office" agent in Notes

[Leif Nixon]

MikeHamilton at clovisusd.k12.ca.us writes:

> I've been noticing a lot of tickets that are being created because a 
> ticket was resolved when someone was out of the office. The thing creating 
> the tickets is the "Out of Office" auto-reply. There are components of 
> this message that I can count on as always being the same. Does anyone 
> have a suggestion as to how I can keep these from being created as 
> tickets?

Whack the mail server administrators around the head with a clue bat
until they reconfigure the server to NOT send out-of-office replies
to mails with a "Precedence: bulk" header.

That is mail server administration 101.

-- 
Leif Nixon                       -            Systems expert
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National Supercomputer Centre    -      Linkoping University
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