[rt-users] Suggestion regarding tickets created by the "Out of Office" agent in Notes

[Russell Mosemann]

On Thu, 24 Mar 2005, Drew Barnes wrote:

> > 4) If we close the ticket that was auto created before they get back 
> > from vacation, this whole process starts over again.
> 
> This sounds like a great time to apply Russell Mosemann's OnResolve Once 
> template.  I believe he sent it out to this list earlier this month.  I 
> will look to see if I have that mail handy to forward to you individually.

It's also available at your neighborhood wiki under ScripConditions. :-)

http://wiki.bestpractical.com/index.cgi?Contributions

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Russell Mosemann, Ph.D. * Computing Services * Concordia University, Nebraska
"I decided to go into computer programming instead of music because
 my Bach was worse than my byte." - my quote in Reader's Digest