[rt-users] email ticket problems

[Labonte, Phil]

I tried changing that too.
So the documentation is terrible; this is what I have done.

- I gave the Everyone Group Create ticket permissions
- There is an RT group on the linux box
- I followed the instructions from here to the letter:
http://wiki.bestpractical.com/index.cgi?FedoraCore2InstallGuide

Now all I did to get mail to work is edit the aliases file as I have
indicated below.

What else needs to get done? Is there a guide for that?

Phil

Thanks (as you can tell I am frustrated with this app)


-----Original Message-----
From: Anthony Leong [mailto:anthonyl at yorku.ca] 
Sent: Thursday, March 24, 2005 3:28 PM
To: Labonte, Phil
Cc: Sam Snow; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] email ticket problems

Hello,

See if any messages are stuck in your queues by mailq.  What web address
allows you to access rt from a web-browser on your rt server?  Use that
web address instead of localhost (if it is different).

Anthony

On Thu, 24 Mar 2005, Labonte, Phil wrote:

> I am using sendmail
>
> -----Original Message-----
> From: Labonte, Phil
> Sent: Thursday, March 24, 2005 3:20 PM
> To: Sam Snow; rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] email ticket problems
>
> Ok.
> So I followed the instructions given in the link provided.
>
> If I try to invoke rt-mailgate from the command line this is what I am
> entering:
> /usr/local/rt3/bin/rt-mailgate --queue general --action correspond
--url
> http://localhost/
>
> When I enter this command I get nothing back and it looks like it
hangs.
>
> So email gets to my server but when rt-mailgate is invoked I guess
> nothing is happening.
>
> I checked /var/log/messages and there is no error reported.
>
> Any help would be greatly appreciated.
>
> Phil
>
>
>
> -----Original Message-----
> From: Sam Snow [mailto:sam.snow at christianheritageschool.org]
> Sent: Thursday, March 24, 2005 3:01 PM
> To: Labonte, Phil; rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] email ticket problems
>
> Labonte, Phil wrote:
> > (sorry if this is a repeat, my email crashed, not sure if it got
sent)
> > Hello all,
> >
> >
> >
> > I am using RT 3.2.3 on Fedora Core 2.
> >
> > The install is working and I can create tickets via the web and the
> > users receive email from RT confirming the tickets creation and
> changes.
> >
> >
> >
> > However when I email rt at myserver no tickets get created. Now the box
> is
> > receiving the emails I have checked that.
> >
> > This is a copy of my aliases file entries:
> >
> >
> >
> > rt:         "|/usr/local/rt3/bin/rt-mailgate --queue general
--action
> > correspond --url http://localhost/"
> >
> > rt-comment: "|/usr/local/rt3/bin/rt-mailgate --queue general
--action
> > comment --url http://localhost/"
> >
> >
> >
> > How can I check why nothing is being generated?
> >
> >
> >
> > I guess you have noticed I am very green when it come to RT.
> >
> >
> >
> > Thanks!
> > _______________________________________________
>
>
> The following thread from the archives should walk you through
> troubleshooting. Try the steps in there and then if you are still
stuck
> report back with what you tried and what the results were. Also,
mention
>
> what mail server you are using.
>
> http://gossamer-threads.com/lists/rt/users/42271?do=post_view_threaded
>
> Sam
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> RT Administrator and Developer training is coming to your town soon!
> (Boston, San Francisco, Austin, Sydney) Contact
> training at bestpractical.com for details.
>
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> RT Administrator and Developer training is coming to your town soon!
(Boston, San Francisco, Austin, Sydney) Contact
training at bestpractical.com for details.
>
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>