[rt-users] Importing mbox into RT3...

[Jay R. Ashworth]

On Thu, Mar 24, 2005 at 05:01:39PM -0500, Daniel Freedman wrote:
> Anyone have better ideas?  I searched around the Wiki and docs and
> mailing list but couldn't find much, and I can't imagine noone else
> has wanted to do the same.

To do this properly, I believe, you really are going to have to *write*
mbox2rt -- a program that can thread the messages in your mailbox, and
then create one ticket per thread, using the threaded conversation to
build the transaction history right in the DB, sending no
notifications.

I don't know the system all *that* well yet, but I don't suspect you're
going to find an easy way to utilize the provided mechanics to
accomplish your task.

Cheers,
-- jra
-- 
Jay R. Ashworth                                                jra at baylink.com
Designer                          Baylink                             RFC 2100
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      If you can read this... thank a system adminstrator.  Or two.  --me